File Guardian

How do I remove a set of reports so that they no longer show up in report recipient's history?

1. Search for the contact record in the search box at the top of the FileGuardian Home Page. 2. Locate the Payroll Reports email that you need to delete. 3. Click on the email co...

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Reusing Company Codes in FileGuardian

I need to use a company code that was used for an old client but FileGuardian is telling me that the company code already exists. Although the original company was removed from FileGuardian it wasn't deleted. ...

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How do I see if a file I sent has been downloaded?

To see if a file you have sent to a contact has downloaded the file you have sent them, follow the steps below. 1. Click on My Files on the left hand side of the FileGuardian home page. 2. Once you are...

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How do I send a secure file to a non-HUB employee?

Every so often you may need to send a secure file to an employee. To do this required that you first promote the employee to a standard contact. Promote an employee to a standard contact: 1. Go to the ho...

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How long can I access emails sent to me through FileGuardian?

The answer to this question is indefinitely. To access emails that have been sent to you via FileGuardian, go to My Files and click on the Inbox tab on the left hand side of the page. Here you will see all em...

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Changing Your Company Info in FileGuardian

Sometimes you may need or want to edit your company name, address, billing contact information, logo or post office site code. These changes can be easily made within the My Account section in FileGuardian. Yo...

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How to Delete a Contact

Sometimes a contact is no longer needed and to clean up FileGuardian, you'd like to delete them out of the system. The good news deleting a contact is very easy. Navigate to the contact detail page. Y...

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How to delete an email or set of reports sent to a contact

1. Search for the contact record in the search box at the top of the FileGuardian Home Page. 2. Locate the Payroll Reports or Email that you need to delete. 3. Click on the Deact...

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How to delete an employee pay stub?

You can delete an employee's pay stub by following these steps. 1. Go to search box at the top of the FileGuardian home page and search for the client's name 2. Once in the client record you...

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How to delete a payroll report

You can delete an set of payroll reports in FileGuardian by following these steps. 1. Search for the client using the search box at the top of the FileGuardian Home Page. 2. Once in the client's...

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